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Privacy Policy

At Arabella Suites, we are committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to your personal information.

1. Who We Are

Arabella Suites is a hospitality brand based in Karen, Nairobi. This policy applies to all data collected through our website (arabellasuites.com), direct bookings, and any other services we offer.

2. What Information We Collect

  • Booking Information: Full name, email address, phone number, ID/passport details (if required), and payment details.
  • Stay Preferences: Special requests, check-in/check-out dates, and property preferences.
  • Technical Data: IP address, browser type, device data, and cookies (see below).

3. How We Use Your Information

  • To process and confirm bookings
  • To personalize your guest experience
  • To communicate important information about your reservation
  • To improve our website and services
  • To comply with legal and regulatory requirements

4. Cookies & Tracking

We use cookies to improve site performance, remember your preferences, and track analytics. You can disable cookies in your browser settings, though some features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Payment processors and secure third-party platforms (e.g., Stripe, MPESA)
  • Trusted service providers (e.g., cleaning, check-in staff) when necessary to fulfill your booking
  • Government authorities when legally required (e.g., for tax or security purposes)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to:

  • Access and review your personal data
  • Request correction or deletion of inaccurate data
  • Withdraw consent or request limited use of your data
  • Lodge a complaint with your local data protection authority if you believe your data is being misused

8. Data Retention

We retain your data only for as long as necessary to provide our services and fulfill legal obligations. After that, your data is securely deleted or anonymized.

9. International Guests

For guests outside Kenya, please note your data may be processed in Kenya where our systems are based. We follow internationally accepted standards for data protection.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or email. Please check this page periodically for the latest version.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us:

Last updated: June 2025